Frequently asked questions
Yes. Every puppy includes a one-year limited health warranty at no additional cost.
Please review our Health Warranty Policy for full details on what is covered, what is not covered, and the adoption responsibilities required to keep your warranty valid. This includes important obligations such as scheduling a veterinary exam within the required timeframe after receiving your puppy, maintaining proper veterinary care, and keeping up with recommended vaccinations and deworming.
The policy also explains how replacement eligibility works in the rare event of a qualifying life-threatening condition or birth-related defect, as well as the documentation required for any claim.
We strongly encourage every adopter to read the Health Warranty Policy carefully before bringing their new puppy home so they fully understand their coverage and responsibilities.
To reserve a puppy, you can either pay in full or place a $500 non-refundable deposit. The deposit holds your puppy off the market so no other family can inquire about them. The remaining balance is due before pickup or delivery. We accept Visa, MasterCard, American Express, and Discover debit/credit cards, as well as secure bank-to-bank wire transfers. We do not accept personal checks, money orders, or cashier's checks.
We offer safe, nationwide delivery through our trusted puppy travel nanny service. Your puppy travels in the cabin of the plane with a dedicated handler who keeps them comfortable and well cared for throughout the entire journey.
Families across the country have used our nanny service with wonderful results. Local pickup in the Dallas, TX area is also available.
All of our puppies are raised in a loving home environment and are up-to-date on age-appropriate vaccinations and dewormers before going to their new families. We provide health records with each puppy. We require new owners to take their puppy to a licensed vet within 2 business days of receiving them for a wellness exam — this is also required to keep your health warranty valid. We recommend maintaining all vaccinations and vet-recommended dewormers throughout the puppy's life.
Our puppies are sold as family pets. AKC registration is available upon request for an additional fee. Please note that there is no guarantee on color or adult size, and there is no guarantee that a puppy can be shown or bred. If AKC registration is important to you, please let us know before purchasing so we can discuss your options.